Implementing Installed Base Management Solutions for OEMs in 2026
Why OEMs Need Installed Base Management in 2026
Original equipment manufacturers (OEMs) are under pressure to deliver more than just high-performance products. In 2026, the competitive edge lies in offering predictive service, connected experiences, and lifetime value. However, most OEMs still operate with fragmented asset data, reactive maintenance models, and limited customer insights. That’s where installed base management solutions step in.
What Is an Installed Base Management Solution?
An installed base management solution helps OEMs organise, visualise, and leverage data on all equipment sold, deployed, or serviced. It acts as a digital control centre for asset intelligence, integrating data from ERPs, CRMs, service logs, and field devices.
Benefits include:
- Real-time visibility into deployed assets
- Streamlined service and warranty workflows
- Personalised customer support based on actual machine usage
How to Successfully Implement an Installed Base Management Solution
Installing a platform like Makula requires both technical and organisational readiness. Here’s how leading OEMs are making it work:
Step-by-step Implementation:
Common Mistakes and How to Avoid Them
- Mistake 1: Dirty Data – Fix this early to avoid downstream inefficiencies.
- Mistake 2: No Internal Champion – IBM solutions need a leader.
- Mistake 3: Integration Paralysis – Start with easy wins; you don’t need to overhaul everything at once.
Makula’s Installed Base Management Capabilities
Makula offers a modular solution tailored to OEMs:
- Asset Management Software: Centralise equipment data, lifecycle history, and documentation.
- Customer Portal: Let customers access their machine data, manuals, and service requests.
- Field Service: Equip technicians with real-time asset insights.
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