Makula Field Service Demo

Dr.-Ing Simon Spelzhausen

Co-founder/Director Makula

Schedule a quick 30-minute session to discover how Makula's Field Service software empowers machinery manufacturers and distributors to boost equipment uptime, drive after-sales revenue, retain service expertise and manage end-users - all through a smart, but sophisticated, automated maintenance platform.

What you’ll discover in the demo

Makula's Installed Base Management: Gain 360° visibility of all assets from service history to preventive maintenance events.

Customer Portal: Discover new revenue streams through spare-parts sale and service contracts.

Machine-Centric Ticketing: Automate and customise work orders to resolve service requests easily and efficiently.

Scheduler in Calendar Mode: Assign technicians according to location, expertise and availability, directly in one place

AI Powered Self-Service: Save time by letting the AI Copilot answer technical questions instantly.

Mobile App for Field-Technicians: Keep back-office staff in the loop with the latest service data without manual follow up.

Branchenführer, mit denen wir zusammenarbeiten

Why Machine Manufacturers Worldwide Prefer Makula

56% faster responses with Makula’s customer portal.

10 major clients now log service issues directly in Makula, making maintenance faster and easier.

After integrating Makula in June 2023, they are reducing dispatch errors and increasing after-sales revenue.

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Why Machine Manufacturers Worldwide Prefer Makula

The overview of all the latest offers, spare parts orders, invoices and service reports helps the customer enormously. The software has really developed well and Makula is doing a great job.

Michael Grabher

CEO SwissCan AG

Makula makes our daily work routine easier and clearer. The collaboration with the Makula team is great; a solution is found for everything straight away and our program requests are taken into account.

Erik Döinghaus

Managing Director Doinghaus

The system is enhancing our sales as well... It's easier for us to give them (customers) after-sales service efficiently.

Robert Thornton

Sales Director Trumec

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Makula Features that Change the Way You Deliver Field Service

Installed Base Management

See every customer machine, configuration and service history in one place so your team always arrives prepared.

Work Order & Dispatch

Get full visibility when creating and scheduling jobs without missing requests and losing relevant technical notes.

Smart Scheduling & Tracking

Automatically assign the right technician with the right skills at the right time, with full visibility on how the jobs are progressing.

Customer Portal

Reduce emails and boost response times by letting customers report issues, track jobs, and access documentation through a centralized support system.

Digital Service Forms

Replace paper with guided forms that capture consistent data, reduce errors and speed up reporting.

Mobile App & Offline

Enable technicians to complete checklists, upload photos, and close jobs on the go, with automatic syncing once online

Parts & Inventory

Give technicians instant access to parts availability and usage so jobs are completed on the first visit.

AI Maintenance Copilot

Search manuals, find answers and generate guidance instantly so technicians solve problems faster.

Seamless integration with your ERP, CRM or PDM

Frequently asked questions

How long is the demo?

The demo is usually 30 minutes long, including a live walkthrough of Makula's Field Service software, covering a detailed breakdown of all available features.

Is the demo really free?

Yes! Book now and pay nothing up front. No commitment and no credit card required.

Do I need to prepare anything before the demo?

No preparation needed. If you want an advanced session, you can bring sample machine data or existing service workflows to discuss in the demo.

Does Makula offer a mobile app for field service operations?

Absolutely. The live demo showcases end-to-end mobile workflows, including offline mode for technicians in the field.

Can I schedule a customised session for my team?

Definitely. We tailor the demo to your field team size, service processes, and operational goals.

How soon can I go live after the demo?

Most customers are fully operational within a few weeks, with full guidance and support from our team.

Das sagen unsere Kunden über uns

Seit der Implementierung von Makula im Juni 2023 haben wir eine drastische Reduzierung der Fehler und eine deutliche Steigerung unserer Effizienz nach dem Kauf festgestellt. Makula hat unsere Prozesse optimiert, sodass wir unseren Kunden einen schnelleren und genaueren Service bieten können. Dies hat nicht nur die Kundenzufriedenheit verbessert, sondern auch zusätzliche Einnahmen durch monatliche Verkäufe generiert.

Robert Thornton

Sales Director

Die Effizienz und Klarheit, die Makula in unseren Kundendienst gebracht hat, ist beispiellos. Unser Team ist besser aufeinander abgestimmt, unsere Kunden sind zufriedener und unser Umsatz steigt. Sehr zu empfehlen!

Norbert Kaiser

Managing Director

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.

Michael G.

Chief Executive Officer

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Lizzie W.

Marketing Executive

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.

Flynn S.

Advisory Board Member

Dank der Implementierung von Makula haben wir eine vollständige Rückverfolgbarkeit aller Kundenanfragen erreicht. Wir haben alle Kundenbeziehungen auf einer einzigen Plattform zusammengefasst, was unsere Reaktionszeiten und unsere betriebliche Effizienz erheblich verbessert hat

Fernando Neves

Global Customer Support Manager

Seit wir Makula verwenden, haben wir eine breitere Perspektive auf die sich entwickelnde Welt des digitalen Kundendienstes gewonnen. Die Software hat sich nahtlos in unsere Prozesse integriert, den Betrieb verbessert und neue Erkenntnisse geliefert. Es ist eine sanfte Erinnerung an die potenziellen Möglichkeiten, die KMU-Maschinenlieferanten in diesem digitalen Zeitalter offen stehen.

Erik Döinghaus

Managing Director

Makulas Plattform hat das Spiel für uns verändert. Das Onboarding verlief unglaublich reibungslos, und die Benutzerfreundlichkeit des Systems hat die Effizienz unseres Kundendienstes erheblich verbessert. Unsere Techniker sparen jetzt täglich mehrere Stunden ein, da sie weniger Zeit für Telefonanrufe und das Durchsuchen verstreuter Dokumente aufwenden müssen.

Edward Herbert

COO & Founder

Als Nutzer von über 30 Maschinenmarken kann ich mit Bestimmtheit sagen, dass die After-Sales-Plattform von Makula transformativ ist. Sie verbessert und optimiert nicht nur die Kommunikation mit OEMs — sie revolutioniert sie und sorgt für eine beispiellose Kundenzufriedenheit in einer zunehmend komplexen und dynamischen Produktion

Christopher Staub

Chief Executive Officer